Your products must be made available 24 hours a day, 365 days a year? We ensure this for you with our emergency service.
Not all medicines are stocked by hospitals - this is even more true for expensive proprietary pharmaceuticals. To ensure that your product reaches the patient in time, we provide an emergency service to recipients in Austria that provides delivery within 45 minutes of a call. And that’s 24 hours a day, 365 days a year.
Our success factors for a working emergency service:
- Precise process descriptions for accessibility and emergency procedures
- Clear definition of who can request emergency deliveries
- Ensuring compliant delivery of products through appropriate packaging - especially for refrigerated products, for example using passive packaging systems
- Defined escalation paths for Kwizda pharmaceutical distribution and our principals
- Regular training emergency teams - especially after long periods without emergencies